Refund and Returns Policy
1. General Policy
Due to the customized nature of software development services, payments made to MOOTS DESIGN LIMITED are generally non-refundable once development has commenced.
By engaging our services, you agree to this refund policy.
2. Non-Refundable Situations
Refunds will not be provided for:
Change of mind
Completed development work
Client project delays
Failure to provide required project materials
Approved deliverables
3. Limited Exceptions
Refunds may be considered if:
Work has not yet started
Payment was made in error
We are unable to deliver agreed services
Refund requests must be submitted within 7 days of payment.
4. Partial Refunds
Partial refunds may be issued if:
Project is canceled early
Charges will reflect completed work
5. Third-Party Costs
Costs related to third-party services such as:
Hosting
APIs
Software licenses
are non-refundable.
6. Refund Requests
To request a refund, contact:
Include:
Full name
Payment details
Reason for request
7. Chargebacks
Unauthorized chargebacks may result in:
Service termination
Legal recovery action